AM I COVERED?

We're often asked about coverage for physiotherapy and massage treatments. Everyone's situation is different however there are some general guidelines that apply when determining what types of services might be covered.

Public Funding through Calgary Regional Health

As of Oct 1, 2008, we no longer provide services covered by CHR. To find a community physiotherapy service provider, please go to calgaryhealthregion.ca

Extended Health Benefits

Many of our clients have coverage for both physiotherapy and massage through their extended benefits providers. If you do have coverage there are usually yearly maximums in addition to percentage limits per visit. Be sure to confirm your limits and coverage amounts with your provider and/or human resources department! The usual procedure is to pay after each visit and then submit your receipts for reimbursement. In some instances we are able to assist with "direct billing" however many benefits providers are increasing restrictions in this area or not allowing this at all. We will always check into this for you and will do anything we can to facilitate direct billing where possible.

Worker's Compensation Board (WCB)

We are an accredited Physical Therapy Provider and can complete assessments, treatments and "Return to Work" plans according to WCB protocols. If you have filed a claim for an injury at work your assessment and first treatment are covered. Any additional treatments must be authorized by WCB. There are very specific guidelines in terms of the number of treatments per week and the number of weeks that treatment is allowed. We will monitor this for you and keep you advised of any approaching limits.

Motor Vehicle Insurance

If you have been injured in a motor vehicle accident it is probable that you will have coverage for both physiotherapy and massage treatments. Sometimes Insurers will require a prescription from a medical doctor prior to authorizing treatment. There are also a couple of different routes that coverage might take so it's important to maintain communication with your adjuster to ensure coverage is in effect and exactly what has been authorized. We will assist you in confirming your coverage and will contact your Insurer whenever this will facilitate treatment. Insurance companies will often authorize direct billing so you are not required to make payments "up front". In some instances your Insurers may require you to pay and submit your receipts for reimbursement. Regardless, it is important to make sure you are aware of any treatment limits and we will assist you in this regard.